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Allthings

Customer Success Manager (m/f/x)

CO-CSM · Basel, BS
Department CO-CSM
Employment Type Full-Time
Minimum Experience Mid-level

 

Do you feel like you’ve brought all the success you can in your current job? Maybe you’re looking for a new challenge, the opportunity to work in an environment where you can really make a difference and be integral in shaping a growing, international software business. You will have the chance to see the direct results of your expertise and work, make life better for 1000’s, maybe 100’s of thousands of tenants. Would you like to help us create a better life in buildings for millions of people in the coming years?

 

What you’ll be doing:

You’ll be part of the Customer Operations team and be working closely with the Business Development and Product teams. After the platform launch you will be the main contact and coach for the customer. You will be responsible for contract renewals and identifying areas where our clients can benefit from add-ons. Also, your goal is to ensure your clients get maximum value from our platform focusing on user adoption and by enabling business and end-users to utilize the aspects of the Allthings platform that are most useful to them.

  • Regular contact with the customer and internal stakeholders, meeting clients both virtually and onsite
  • Ensuring that the customer achieves their specific goals with our platform
  • Guiding customers towards upselling and taking responsibility for the happiness and health of customers
  • Delighting customers
  • Finding common success and creating customer success stories and best practices
  • Finding possibilities for improvement in user registration and adoption and guide and coach the customer to make use of our additional services

What’s in it for you:

Great package, 25 days paid leave and up to 5 paid days to pursue your individual personal development mission. We champion recognition and career advancement for our team members, so you'll get excellent career progression opportunities. We are a family-friendly company, and support part-time working, offer some remote working and run on flexible trust-based work times.

 

Who you are:

  • You have worked within or close to a Customer Success or Service Delivery or Key Account department, preferably in a software company
  • You have a good understanding of web technologies
  • You bring with you the ability to communicate professionally with demanding clients at the management level, to set the pace in a sympathetic way and to inspire and guide them
  • You speak German fluently and understand Swiss German. You speak a very good level of English and French.
  • Experience in a startup environment would be a plus
  • You are highly motivated to help us change the future of the real estate industry
  • You have a good sense of humour and have a hands-on attitude

Who we are:

Allthings delivers all things for a better life in buildings. Strongly focused on creating a great tenant experience while increasing operational efficiency, Allthings offers one single platform that connects tenants, property owners and service providers. Tenants use the app for direct communication and to access a variety of digital services that simplify everyday life. Property owners add a new service layer to their buildings and benefit from data-driven insights. Service providers like property managers, local commerce or concierge companies offer their services digitally to the tenants. Beyond that, third-party solution providers can be flexibly integrated into the modular and open Allthings platform, much like an app store for buildings. 


Founded in 2013 in Basel as a spin-off of ETH Zurich, the company now has offices in Basel, Berlin and Freiburg. Its team has won numerous prizes and boasts a clientele that includes over 200 of Europe’s leading real estate companies and service providers. Formore information go to www.allthings.me.
 

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  • Location
    Basel, BS
  • Department
    CO-CSM
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level